Dalton Thompson
Hi Eric, Please contact us using the online form here (http://www.ratedpeople.com/contact-us/contact-us-form) and a member of the Rated People customer care team will be in touch with you to help. Please select 'Billing and invoicing' as the question/query category to make sure that your message gets sent directly to the relevant team members. Best Wishes, Natalie Ask an Expert Moderator