Dalton Thompson

Mon 12 Sep 2016 08:14am

Hi Richard, I'm sorry to hear this. If you haven't yet been in touch with our Customer care team, I'd encourage you to make them aware of this so they can offer advice. If you email them through our Contact page: ratedpeople(dot)com/contact-us, a member of the team will be back in touch to help. Thanks, Natalie Ask an expert team

Was this helpful?

Jonathan Ireland

Fri 09 Sep 2016 07:29pm

If you have this guarantee in writing, I would report them to Trading Standards. If you have no proof of guarantee or actual company is. Company name and address, unfortunately there is not a lot that can be done. I hope this helps, it's unfortunate that there are in trustworthy trades out there! JIRELAND PLUMBER

Was this helpful?

Mark Dale

Fri 09 Sep 2016 04:35pm

Hi Richard All you can really do is contact rated people customer service and explain what has happened unfortunately there are some bad apples in a barrel Hope you resolve your problem. Mark

Was this helpful?