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Although I didn't have the job done in the end (as the council had sorted the pipes whilst I applied for help) I just wanted to say that I did get a very quick reply, from Tom and he had been willing to come the very next day and give me a quote. Even though I explained it was a small job and as I'm disabled he'd have to do all the measuring up. He was still willing to come and at a time to suit me, so he deserves a few stars for helpfulness. Also for putting up with me canceling the job on the day after having second thoughts. I was not aware he'd had to pay rated people for my details. Which I think should be that they only pay if they get work! So thank you for your efforts. I obviously can't really comment on the quality of their work or their value but I give full marks for reliability for the quick call and offer to come the next morning to see the job. I will certainly be keeping their number for any work I need in the future.