Coronavirus: FAQs for homeowners

Last updated: 2nd June 2020

FAQs about the Rated People service during the Coronavirus period

Should I invite a tradesperson into my home to do work?

The government has actively encouraged anyone who can’t work from home to go back to work, including tradespeople. They’ve advised that tradespeople can carry out work in people’s homes as long as the tradesperson and anyone in their household is well and has no symptoms, and they can stand 2 metres apart from anyone else in your house. They shouldn’t carry out work in any households that are self-isolating or if an individual is classed as vulnerable and being protected, unless the work is to sort a problem which is a direct risk to the safety of the household, like emergency plumbing or repairs, and where the tradesperson is willing to do so.

We’re really impressed by how vigilant tradespeople are being with their hygiene and safety, while they continue to help with home improvement work. You can find more information on how to have work done safely in your home, here.

Can I still post a job?

We’re accepting new job posts on Rated People and our tradespeople are still available to help with your work. We’re seeing more and more homeowners post jobs – especially outdoor jobs to get the garden sorted! You might also need professional help for unexpected issues, like a burst or blocked pipe, or a broken heating system. Whatever you have in mind, getting work done where it’s safe to do so, can be a great way to show support for local businesses at a time where business is still slower overall and more challenging for the self-employed.

Have you still got tradespeople available to help with my job?

We’ve still got thousands of experts ready to help whenever you need them, whether that’s a plumber for a burst or blocked pipe, or a gardener to revamp the garden. Our tradespeople are on hand to help with your jobs, providing they can do so safely.

What measures have you put in place to protect homeowners and tradespeople?

Your wellbeing and the wellbeing of our tradespeople will always be the most important thing to us. We know it’s an uncertain time, but we want to reassure you that we’re following the latest advice and recommendations from the government and the World Health Organisation (WHO) to help keep you safe and well.

You can use Rated People to find a tradesperson just as you usually would, but we’re advising all our homeowners and tradespeople to take extra precautions, such as:

  • Don’t meet and allow work to go ahead if you have any of the symptoms associated with the virus, like a high temperature, a loss of sense of smell or taste, or a new, continuous cough – even if they seem mild. If anyone in your household has symptoms, stay at home for the appropriate length of time.
  • Consider ways to reduce contact, such as sending photos or a video to enable tradespeople to quote over the phone. Our Protected Payments service can be a useful service for you and a tradesperson to consider using during this time. It’s digital so you won’t need to meet to pay for work, and your money will be protected if a job needs to get put on hold. Read more info

We’ve also asked our tradespeople to take additional hygiene precautions such as washing their hands more regularly, using hand sanitiser and bringing their own beverages to a job.

We’re staying on top of the daily government recommendations to make sure we’re communicating the latest advice. If you’re having home improvement work done during this time, please read our recommendations for having work done safely. This brings together the latest government advice and our top tips to help you protect yourself and any tradespeople carrying out work for you. We’ll continue to update this as more advice comes in. We’re also in frequent contact with our tradespeople to provide them with the latest recommendations for completing work safely too. You can read these here.

What happens if a tradesperson can’t complete my job because they’re self-isolating?

We’re all in this one together and so we’re asking all homeowners to be understanding if a job needs to get rescheduled over the coming weeks. Tradespeople are doing their best to keep their businesses running when it’s safe to do so, so if they need to self-isolate, they’ll be doing that to help keep you safe and well.

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One Comment

  1. Wow, Many thanks for emailing this Government advice on working safely from homes – I am waiting on a full flat renovation to start and the information therein is very helpful.

    I’ve haven’t seen any other organisation or media outlet publish this advice.

    Again thankyou

    Clive J Kendall

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