Trade

Coronavirus: FAQs for tradespeople

Last updated: 26th March 2020

Coronavirus: FAQs for tradespeople

Should I carry on working and going into people’s homes right now?

Your wellbeing and the wellbeing of our homeowners will always be the most important thing to us. We know it’s an uncertain time, but we want to reassure you that we’re following the latest advice and recommendations from the government and the World Health Organisation (WHO) to help keep you safe and well, and keep your business ticking over.

The latest government advice is that you can travel to and from work, where it’s absolutely necessary and you can’t work from home.

They have clarified that for tradespeople working in people’s homes:

You can carry out work as long as you’re well and have no symptoms, and can stand 2 metres apart from anyone else in the house. You shouldn’t carry out work in any households that are self-isolating or if an individual is classed as vulnerable and being protected, unless the work is to sort a problem which is a direct risk to the safety of the household, like emergency plumbing or repairs, and where you’re willing to do so.

View the government guidelines here.

For onsite workers:

If you work onsite, you can continue to do so but follow Public Health England’s advice on social distancing.

Outside of work, tradespeople should follow the advice to stay at home wherever possible.

In Scotland, all building sites have been advised to close unless they involve an essential building like a hospital, and everyone, except key workers, have been advised not to go to work. However, tradespeople that work alone and provide community services, such as gardeners and window cleaners, can still complete jobs – as long as it’s safe to do so. Tradespeople need to be able to follow the social distancing guidelines of standing at least 2 metres apart from another person.

If you’re working, take extra precautions, such as:

  • Don’t meet a homeowner, or your team, or allow work to go ahead, if you have any of the symptoms associated with the virus, like a high temperature or a new, continuous cough – even if they seem mild. If anyone in your household has symptoms, stay at home for the appropriate length of time.
  • Consider ways to reduce contact, such as sending photos or a video to enable you to quote over the phone. Our Protected Payments service can be useful for you and a homeowner to consider using during this time. It’s digital so you won’t need to meet to receive payment for work, and your money will be protected if a job needs to be put on hold. Read more info.
  • Take additional hygiene precautions – wash your hands more regularly, use hand sanitiser when soap and water isn’t available and bring your own drinks if you’re working in someone’s home.

Do you have any jobs on the platform right now and what if jobs dry up?

We still have plenty of homeowners looking for tradespeople to do work for them and we’ve even seen demand increase for trades like gardeners, painters, plumbers and carpenters. Our platform is designed to give you access to leads 24/7 and we’ll continue to make sure you have a stream of new work opportunities coming through, should you want to do them.

We want to support you as much as possible through this challenging time, so we’re also pulling together information on the latest government support that you may be eligible for, like grants and loans. You can find this information here, and we’ll keep it updated.

Can I get a payment holiday?

We want to help tradespeople with any financial concerns that they might have, but rest assured, we still have plenty of homeowners on our platform looking to hire tradespeople. If you’ve noticed a big drop in the number of leads for your particular area and trade or you’re unable to work, please email our team at [email protected] for help.

For more information on staying safe whilst working, head here.

For information on government support for businesses, head here.

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