How should I contact a customer?
Contact the homeowner promptly after purchasing the lead. You will be able to reach out by:
- Phone.
- Text message.
- Email.
- In-app chat.
- WhatsApp (if the homeowner has an account).
If you call and the homeowner does not answer, leave a short voicemail and follow up with a polite message. Introduce yourself, mention the job they posted and explain why you may be suitable. Ask any important questions and suggest a clear next step, such as arranging a call, visit or quotation. It’s worth following up a day or so later if you haven’t heard back.
A prompt and professional first message can help create a positive impression.
Respect any preferred contact method stated in the job details and avoid contacting people very early, very late or repeatedly.