What should I do if I'm unable to contact a customer?

Homeowners may not always be available when you first contact them.

Try the following:

• Leave a short voicemail explaining who you are and which job you are calling about.
• Follow up with a polite text message, email or in-app chat message.
• Use the homeowner's preferred contact method first, where one is provided.
• Allow up to 48 hours before sending one follow-up.
• Check that you copied or entered the contact details correctly.

Avoid excessive contact attempts or calls at unsociable hours.

If you have tried the available contact methods and still cannot reach the homeowner, you may be able to request a lead refund, subject to the refund criteria.

If the lead was included in an Unlimited plan, continue reviewing and responding to other suitable opportunities while you wait.