What should I do if I have a dispute with a homeowner?

If you experience a dispute with a homeowner, the first step should always be to try to resolve the issue directly through open and professional communication. In many cases, disputes can be resolved quickly by discussing the situation and working together to find a solution.

1. Communicate openly with the homeowner

Start by speaking with the homeowner and calmly explaining the issue. Try to understand:

• What the concern is
• How the situation developed
• What steps can be taken to resolve it together

Clear and respectful communication is often the most effective way to resolve misunderstandings.

2. Address any issues with the work

If the homeowner has concerns about the work completed, we recommend working with them to fix the issue where possible. Taking a collaborative approach can help rebuild trust and move the situation forward.

3. Keep clear records

It’s important to keep all communication in writing wherever possible, as this can help provide evidence if the matter needs to be reviewed later. We also recommend:

• Keeping copies of messages and emails
• Saving quotes and agreements
• Taking photos of the work as it progresses and once it is completed

This documentation can be helpful if the dispute escalates.

4. Stay calm and professional

We understand that disputes can be frustrating, particularly when money or completed work is involved. However, remaining calm and professional will help you handle the situation more effectively and strengthen your position if further action is required.

5. Contact our Support Team if needed

If you have attempted to resolve the issue with the homeowner but communication has broken down, you can report the matter to us by emailing [email protected].

Please include as much detailed information as possible, such as the job reference number, communication with the homeowner, photos, and any supporting documents. This will help us understand the situation and review the account appropriately.

Important information

While our team is always happy to listen and offer support, please note that Rated People is an introductory service that connects homeowners and tradespeople. This means we may be limited in the assistance we can provide when it comes to disputes, but we will always do our best to help and offer guidance where possible,