Why am I not receiving lead notifications or alerts?

If you have stopped receiving leads altogether, review your account settings and notification permissions. Contact our Support Team through chat if everything appears correct but you still believe there is a problem.We may be sending lead alerts even though they are not appearing on your phone. This usually happens when notifications are disabled in the app or in your device settings.

To check your notification settings in the app:

1. Log in to the Rated People app.
2. Tap More.
3. Select Notifications & Lead Alerts.
4. Make sure the switch is turned on.
5. If it is already on, turn it off and back on again to refresh the setting.

On an iPhone:

1. Open Settings.
2. Tap Notifications.
3. Select the Rated People app.
4. Turn on Allow Notifications.

On Android:

1. Open Settings.
2. Tap Apps.
3. Select the Rated People app.
4. Tap Notifications.
5. Make sure notifications are enabled.

Also check that your phone is not using Do Not Disturb, Focus mode or battery-saving settings that restrict notifications.

If alerts still do not appear, contact our Support Team and tell us whether you are using an iPhone or Android device.