Why didn't the homeowner reply?

A homeowner may not reply immediately, even after posting a job.

They may be:

• Busy or unavailable when you contact them.
• Comparing several tradespeople.
• Waiting until they have more information.
• No longer ready to proceed.
• Already speaking to another tradesperson.

Try more than one appropriate contact method, such as a phone call, text message, email or in-app chat. Leave a clear message explaining who you are and which job you are contacting them about.

Allow up to 48 hours before sending one polite follow-up. Avoid repeated calls or messages, particularly early in the morning or late at night.

If you have made reasonable attempts to contact the homeowner and believe the lead meets the refund criteria, you can submit a refund request.