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The job was completed however Thomas didn’t insulate the new piping he put in and consequently the pipe burst in 2 places the next time we had freezing weather. I contacted Thomas and he refused to fix his error despite previously promising me full warranty support. His only concern was extracting more money from me, rather than correcting the problem.
HOMEOWNER, 29/12/2017 17:39
I'm sorry we couldn't of came to an agreement the insulation wasn't fitted to original pipework in the garage and there had been no previous problem so in the pricing stage it was discussed to give you your "cheapest installation price " I can't work for nothing and if this was a problem I believe I wouldn't of been paid or a received a five star rating.
TRADESPERSON, 31/12/2017 21:52
And I did offer to come and fix the pipework to which you ignored as your wife had already got someone out by the time you had contacted me
TRADESPERSON, 31/12/2017 21:53