Murney Gas&Heating Services

John, I am appalled at your review. Any engineer who assessed the issue in your house would have given you the same advice. The sludge in your heating system is extremely bad and I even showed you this. You even admitted that you seen this some YEARS ago when cleaning your radiators out. Therefore you actually do need a powerflush and quick. So the natural assumption would be that a blockage is present.

TRADESPERSON, 20/04/2019 08:42

I advised you about replacing your boiler as not only is it around 25 years old but most parts for it will be obsolete, also it is very inefficient. So again you were correctly advised as you had mentioned you plan to sell your house and as your heating system is in a terrible condition I was simply pointing out what any potential house buyer would find.

TRADESPERSON, 20/04/2019 08:49

With regards to the actual job you were undercharged for the time I spent. I explained the £50 call out charge and any time after that is chargeable, I was there well over an hour and was in your attic, under the floor and all over your house checking radiators etc trying to find the issue, but I kept it at £50 out of courtesy, which I now see was totally unappreciated.

TRADESPERSON, 20/04/2019 08:54

In a nutshell, I gave you a variety of options and returning to investigate the fault further was one of them. You were more concerned about finding a cheap fix rather than a long term solution. Unfortunately once a while we engineers face undue criticism from customers regardless of our efforts and honest advice. All my other reviews are a true reflection of how I work.

TRADESPERSON, 20/04/2019 09:07

I found and cleared the blockage next day myself and now have hot water working. You were right a power flush wouldn't have worked though it could do with it and a new system long term is the answer. I didn't have the money for those options just now so wanted the cheaper repair option. IE Identify where the main problem is and clear it.

HOMEOWNER, 20/04/2019 10:10

I've changed the rating because we don't see it the same way and you did me a favour by keeping your charge that day to 50 pounds.

HOMEOWNER, 20/04/2019 10:14

The irony here is that you initially thought the spindle on the zone valve was faulty, so you had no idea what the problem was until I showed you the sludge and concluded there was a blockage. I also said on the day if you want me to come back and try to find the blockage I would, as it was after 5pm at this point and I wasn’t going to spend potentially hours in your home that evening searching for a blockage.

TRADESPERSON, 20/04/2019 15:05

I also said I personally wouldn’t feel comfortable taking 500 pounds for a powerflush that may not resolve your issue, that’s why I advised that upgrading your heating system to a combi boiler and having a powerflush carried out is by far the best and only real option, as all you have done here is temporarily unblock something that will undoubtedly block up again.

TRADESPERSON, 20/04/2019 15:13

Your review is totally unwarranted and undeserved.

TRADESPERSON, 20/04/2019 15:20

It's not nice to feel you've been unfairly criticised. I appreciate that, So I've changed the rating. You pointed me towards a solution that worked out right for me in the end.

HOMEOWNER, 20/04/2019 16:37