Privately owned for over 40 years, The Kirby Group provide Security, Intruder Alarms, CCTV, Fire Detection, Electrical, Access Control, Home & Building Automation, IT & Communication Solutions for Residential and Commercial Clients.
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The Kirby Group rated for Electrician
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07 Mar 2016
Security systems / Alarms
after first contact by email to arrange a call back , we discussed on phone details of the job informed someone might call to look at site sounded good and promising, nothing since! no show , no calls, no emails. the description was clear and the job defined in the advert. Service level offered poor in contact terms , not what I was told and expected from such a large company . Time wasting from 1st reply.
Peter , OL14
Good morning Mr Watson,
I am sorry to hear that your expectation has not been met with regards to service delivery. You will shortly be receiving a telephone call with regards to arranging an engineer visit to attend site tomorrow (if that is convenient) so that we can better support your requirements.
TRADESPERSON, 07/03/2016 10:12
Good afternoon Mr Watson,
I believe that my collogue has contacted your good self and you have discussed a plan of action with regards to your project moving forwards.
We thank you for bringing your concerns to our attention and apologise that our service levels slipped on this occasion. We look forward to delivering your project on time and within budget.