Dalton Thompson
Hi Jamie, Can you please give us your details (email address and phone number) using our support form? http://www.ratedpeople.com/contact-us/contact-us-form A member of the customer support team will be able to look into this and help you once we have that information. In general, any questions relating to our service itself and accounts are best directed through the form so it can be picked up quicker. Thanks, Natalie The Ask an Expert Team
