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Confirming credit request

Posted by Alison Bockh, on Wed 25 Jul 2018 05:54am

I posted a job but have found a contractor elsewhere and have now cancelled the job on this site. However two contractors applied to quote and as they were unable to have requested I contact the site about this so that they where able to be refunded their fee. How do I confirm this as they paid a lot for a job they where not able to quote for. One sent me a link via your site to which I replied but I'm not sure I was able to confirm his request as it said their were no requests for that job. Confused! The other said that it explained how to do this on the website. No it doesn't! Can you help as this must happen all the time and must be frustrating for trade users of the site.

Dalton Thompson

Fri 27 Jul 2018 10:14am

Hi Alison, Apologies for the confusion. Please get in touch with us directly by going to rated.co.uk/contact and emailing or calling our customer care team, they'll be able to help you with the credit request. Thanks, Alex Ask an Expert team

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