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Question regarding quality of work

Posted by Cathy T, on
Hello. I have a beauty salon that's opening in a few weeks. I'm concerned about the quality of some of the work the current builders have performed, and I'm wondering if a builder here would be able to tell me if three specific items pertaining to ceramic tiling installation, plumbing and ceiling installation are in fact problems? I appreciate any guidance and thanks in advance! 1) The builder did not level the ceiling. It's not a major issue, but the molding is now crooked compared to some of the window frames and it looks less than ideal. When I hired a builder to do the floor, the walls, the ceiling, plumbing, electrical, etc., is it reasonable to have expected them to level the ceiling even though it's an old space and some parts are inherently going to be crooked? A little bit is fine, but it's quite noticeable. 2) I hired the same builder to install plumbing throughout the shop—which includes 5 pedicure benches, 3 utility sinks, a bar area, etc. Despite being hired 2.5 months ago, he just now told me that the boiler does not work—a couple weeks before planned opening and while I’m at the end of my budget. Firstly, how much of an issue can I make of it that the builder didn’t check the system far in advance of now? Secondly, is the boiler his responsibility (we agreed to him handling plumbing), or mine? Of course I should’ve thought to check when I signed the lease, but lesson learned. 3) Lastly, the builder was hired to build two separate raised platforms on the main floor (about 40 cm high, with small half steps cut in on each at 20cm for users to step up onto the platform) to support raised benches and work areas for pedicure services. The agreement was to use the same faux-marble ceramic tiling as the floor itself so that it’s just essentially a raised step. We did not discuss the builders use of metal tile trim along the edges of the raised platforms—sort of to cap the corners of the ceramic--around the platforms. I’m concerned this is clearly cutting corners and hiding shoddy work, and it is not aesthetically favorable (generally, the tile work is rather sloppy and there are significant chips along the cut lines). Considering no discussion or agreement we had mentioned the use of trim, can I insist he redo it? I clearly assumed it would be 100% ceramic as the agreement was to use the same floor tiling and create ceramic platforms. Much thanks for any insight! - Cathy
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