Mostafa Tavengar
Hi Jane, Obviously it is hard to comment without hearing the other point of view and seeing the job, however, what appalling customer service! I am really sorry you have had such an unpleasant experience with an independent tradesman, it reflects badly on all of us. I would have thought that it is commn sense to assume someone would want a door on their bedroom, and if you can't reach part of the job then don't accept the job in the first place! It is the best and worst aspect of working direct for the homeowner. You get to communicate directly with the person who will be living with what you create, and tailor your work according to their needs but sometimes it is hard to deal with unrealistic expectations and it is those times that you need to put your "the customer is always right" hat on and reach some sort of compromise. We have stripped an entire bathroom of tiling that had been done the day before because the customer decided she didn't like the tiles she had chosen once she saw them up! For no charge! Because it is important that she loves her new bathroom, otherwise why bother? As tradesmen we learn to accept that sometimes you will lose on a job but gain in reputation and that is where your carpenter needs a reality check. I doubt it will be worth chasing him for money if he has been so unhelpful thus far, I think you may have to put this down to experience and move on for the sake of your sanity. However, I also doubt he will be in business for long with that sort of attitude. I wish you luck with the rest of your build and suggest you be a bit more specific about what you want with your next tradesman. Mostafa Bedford Building Maintenance
