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Posted by Ann Jongejans, on Tue 15 Jul 2014 10:05am

The above firm are refusing to answer my emails and both their phone numbers are unavailable?They have failed after 16 days to forward my guarantee for the work.How do I contact them to get satisfaction?? Not good.

Dalton Thompson

Tue 15 Jul 2014 12:12pm

Hi Ann, I'm very sorry to hear that. If a tradesman is sourced through Rated People, our customer support team are here to help you discuss this further and provide you with advice on how best to proceed from here: http://www.ratedpeople.com/contact-us/contact-us-form. If the tradesman was not from Rated People, we would advise contacting the Citizens Advice Bureau and/or Trading Standards, who will be able to assist you further. Best Wishes, Josh The Ask An Expert Team

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