Ask an expert

Get free help from our community of tradespeople

Bad work

Posted by Jo-Ann Ramos, on Mon 05 Sep 2016 11:50am

Hi, I had a job accepted and agreed though your web service and the painter did a very bad job, due to me not being around that day I left the money and the painter has been paid. He will not refund even though he agrees it was not good work. We need to get someone else in to re-do. what would you suggest?

Dalton Thompson

Mon 05 Sep 2016 05:51pm

Hi Jo-Ann, I'm sorry to hear about your experience. If you get in touch with our Customer care team through ratedpeople(dot)com/contact-us, they'll be able to advise you on next steps. You'll notice a category for 'Complaints' so if you select this, it will mean your message gets passed to the team that's best placed to help you. Thanks, Natalie Ask an expert team

Was this helpful?

What would you like to do now?

Find more questions Create my Job

Homeowner stories

Homeowner stories - Nick

Nick shares his story of finding local tradespeople in his new area.