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The person who phoned about job on his profile page has not been rated yet why?
It's likely tradesman has just joined so as yet has zero ratings
Probably he is new in the website
He may be new to rated people and not yet received any customer ratings, all the tradesmen on here all started with zero ratings,
Hope that helps,
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Homeowner stories - Nick
Nick shares his story of finding local tradespeople in his new area.