Christopher Negus
Hi Aaron, as conteactors, when we are allocated the project, rated people send over your contact details in order to arrange a quotation. Although rated people offer a chat feature to arrange a quotation, i would not worry if you have been contacted via other means as some contractors prefer this method in order to keep perminant records of all conversations. If you are still uncertain of a contractors credibility, feel free to view their rating and reviews on their profile. I hope this helps amd best of luck with your project. - christopher CLN Maintenance and Development