Dalton Thompson
Hi Janice, Thank you for bringing this to our attention. I'm very sorry to hear this - this is not the behaviour we expect from our users. We expect all tradespeople to be honest when dealing with homeowners. Though we carry out very stringent checks on all tradespeople before allowing them to register with us, we always encourage homeowners to do their own checks and read ratings of several tradespeople before making a decision. Whilst tradespeople registered with us operate as independent companies, we do help where we can. Please email our customer care team at support(at)ratedpeople.com so we can investigate this. Thanks, Alex Ask an Expert team
