
Dalton Thompson
Hi Steve, The tradesmen that use our service operate as independent companies, so their payment terms may differ. A tradesman should inform you of any call-out fees prior to seeing the work and if they fail to do so, we cannot oblige a tradesman to chase this. If you want to discuss this further, please feel free to contact us at http://www.ratedpeople.com/contact-us/contact-us-form. Best Wishes, Josh The Ask an Expert Team