Dalton Thompson
Hi Elizabeth, I'm afraid I can't find a record of an issue tied to your email address. Can you please email support(at)ratedpeople(dot)com with details of the issue and a member of the team will be in touch to help. We've been upgrading our systems over the past few working days so please bear with us and rest assured that we'll get back to you as soon as possible. Kind regards, Natalie The Ask an Expert Team