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Uncontactable leads

Posted by Thomas Marsh, on Mon 21 Nov 2016 03:55pm

Over the last few weeks I have purchased a number of leads from yourselves which have been completely uncontactable. I am aware a small number will occasionally be tricky to reach but I have called multiple times at different times of day, emailed and text these numbers. I have also noticed you seem to have removed the option to request a lead refund. I would like to continue using your service and probably increase the number of leads I buy, however I shall only do so if we can resolve this problem. Rowland Tyler Knott Reading Mullen

Dalton Thompson

Mon 21 Nov 2016 06:12pm

Hi Thomas, I'm sorry to hear you've had trouble with the leads you've purchased. I'd recommend that you get in touch with our customer care team to discuss this - the type of leads you're buying, whether you've changed settings etc... You can reach them through ratedpeople(dot)com/contact-us. Our request a credit process is still up and running, you can find details at: ratedpeople(dot)com/c/tradespeople/lead-credit-request-policy Thanks, Natalie Ask an expert team

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