Over the last few weeks I have purchased a number of leads from yourselves which have been completely uncontactable. I am aware a small number will occasionally be tricky to reach but I have called multiple times at different times of day, emailed and text these numbers. I have also noticed you seem to have removed the option to request a lead refund. I would like to continue using your service and probably increase the number of leads I buy, however I shall only do so if we can resolve this problem.
I'm sorry to hear you've had trouble with the leads you've purchased. I'd recommend that you get in touch with our customer care team to discuss this - the type of leads you're buying, whether you've changed settings etc... You can reach them through ratedpeople(dot)com/contact-us. Our request a credit process is still up and running, you can find details at: ratedpeople(dot)com/c/tradespeople/lead-credit-request-policy
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