What should I do if I receive a negative or unfair rating?

If you receive a rating that falls short of your expectations, we recommend taking a proactive approach to address the situation.

You can choose to respond directly to the rating on your profile or contact the customer to discuss the issue and try to resolve any concerns. Many misunderstandings can be resolved through communication, and homeowners have the option to update or amend their rating at any time. You can find more information on how to respond to a rating here.

Please keep in mind that any response you leave to a rating will be visible to future customers on your profile, so it’s important to maintain a professional and constructive tone when replying to feedback.

If you believe a rating may be unfair or inaccurate, it can be reviewed on a case-by-case basis. To request a review, please contact our Support Team via the Rated People chatbot, who will assess the situation and advise further.