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We are sorry, but on this occasion we just could not accommodate this customer and achieve our always 4/5 star rating. The job was completed to our always high standards. Mr Huddleston was asked throughout the work to inspect everything and tell us if there was anything he was not 100% completely happy with?
TRADESPERSON, 01/09/2014 13:20
Ridiculous response. It is their responsibility to paint correctly not my responsibility to stand behind them the whole time pointing to bits they have missed. Cutting corners is what they do.
HOMEOWNER, 01/09/2014 13:25
At the end of the work, again we both went through the work with Mr Huddleston present and again asked if he was completely happy before paying the final payment as we do with all our customers. Mr Huddleston insisted he was completely happy and had paid in full (which was lower than our usual rate to help accommodate him on affordability).
TRADESPERSON, 01/09/2014 13:27
Even when presented with photographic evidence they still claim they did a good job. I only wanted to give opportunity for them to finish but now we have to finish the decoration properly. I did look around when they finished but gloss was still wet making it impossible to fully inspect undersides of bannister etc. Bottom line is the job was sub standard and they don't want to know.
HOMEOWNER, 01/09/2014 13:33
One month later we received an email from Mr Huddleston which we felt was elapsed time stating there was one/two very small areas which he felt needed touching up. I have since made several arrangements in between our busy work schedule. To re-visit Mr Huddleston outside my working hours to accommodate him. Unfortunately all occasions were not convenient to Mr Huddleston.
TRADESPERSON, 01/09/2014 13:46
We always take professional pride, time and care in our work for every customer and always try our best to accommodate anything customers are not 100% completely satisfied with.
TRADESPERSON, 01/09/2014 13:59
So since July I have been offered 2 dates, both of which whilst I was away on holiday. I have provided photos of all areas needing work, definitely not 2 small areas. I need an ombudsman not an introduction agency now.
HOMEOWNER, 02/09/2014 08:38