Lee Normanton
You can request a refund mate. If the customer doesn't give you the chance to quote you may be eligible for a refund. Not all the time though.
Purchased leads
Posted by Calum Mackay, on
I have recently joined rated people & have not had the chance to provide a quote on the majority of my purchased leads apart from one,does this mean I am entitled to a refund on job leads & if so how do I go about doing this for each job I haven't been able to quote for or had no response from customer?
Jonas Miliunas
Contact customer services straight away as the longer you wait the less the chance of getting a refund I've had the same problems and Leary that if the customer doesn't response in 48 hours I need to call customer service and ask for a refund cause the leads are not cheap
Dalton Thompson
Hi Calum, You can find details on our credit procedure at ratedpeople(dot)com/c/tradespeople/lead-credit-request-policy. I'd like you to have a chat with our customer care team too if you're up for it. The team will be able to give you tips on quoting and winning work to help you grow with us. If you contact them via ratedpeople(dot)com/contact-us, a member of the team will be back in touch. Thanks, Natalie Ask an expert team
