What should I do if am unable to contact a customer?
Sometimes it can be more difficult to reach certain customers, often depending on the timing of your contact attempts. Even though a homeowner has posted a job, they may not always be available to respond immediately or may be busy during the day.
We recommend allowing the homeowner at least 48 hours to respond to your initial message. It’s fine to send a polite follow-up, but please avoid contacting them excessively or calling during unsociable hours, as this may cause frustration.
It’s also helpful to try different methods of contact rather than relying on just one. You can reach out to the homeowner by:
- Phone call
- Text message
- Chat through the Rated People platform
Using multiple contact methods can improve your chances of reaching the customer. However, if the customer has specified a preferred contact method, it’s best to use that initially, and only try alternative methods if you’re unable to get in touch.
If you have tried the steps above and are still unable to reach the homeowner, you may be able to request credit back for the lead. You can find out more here.
If you are on an Unlimited Membership Plan
If you are on an unlimited plan, you do not need to request credit back. Instead, you can simply move on to another lead and continue reaching out to other homeowners who are actively looking for quotes.