Billing/Credit
I need help, who should I contact? Will this affect my existing subscription? I've seen "GoCardless" on my bank statement - is this expected? Can I cancel my Direct Debit? What happens if a payment fails?Will I be notified before payments are collected? When will my payment be taken? What payments will use Direct Debit? Can I change my bank account details after setting up?Will I leave the Rated People website during setup? How do I set up my Direct Debit?What is the Direct Debit Guarantee?Is GoCardless safe?Why are you moving away from card payments?What is GoCardless?Why am I being asked to set up a Direct Debit?Can I send an invoice to a customer?Can I add more than one card to my account?Can I pay my outstanding balance using my credit?How can I update my card details?What is credit and how does it work?Why is my account showing as overdue?Does credit rollover if I do not spend it?Can I see when my credit is due to expire?How can I pay my outstanding balance?Where can I view my Rated People invoices?When and how often will I receive an invoice?Why have I been charged?What should I do if am unable to contact a customer?What is Rated People's refund policy?What happens to my credit if I pause my account?