Trade

Coronavirus: Which builders’ merchants are open to tradespeople?

Last updated: 14th April 2020

On 23rd March 2020, the government ordered all non-essential businesses to close, to reduce the spread of coronavirus (or COVID-19). Because services offered by UK tradespeople ensure that homes, emergency services and supermarkets across the country can run safely during this period, builders’ merchants have been allowed to stay open. So, we’ve put together a list of the services that some popular builders’ merchants are offering to tradespeople continuing to work during this time.

Stores open for browsing and purchasing

Wolseley UK

Most stores are open for browsing and purchasing. However, opening hours have been reduced to:

  • 7:30 am to 3:30pm, Monday to Friday.
  • All branches are closed on Saturdays.

Home and site deliveries are available for trade account holders only. Click and collect services are also available. If you place an order, you’ll need to:

  • Call the store you’re collecting from ahead of time to arrange a collection time.
  • Collect your order from the temporary collection point in store, because all Wolseley trade counter doors are closed. The collection point is strategically placed to help both you and the store colleagues to stick to the government’s 2metre social distancing guidelines.

For a list of the branches that are temporarily closed, contact details of Wolseley’s customer service team and any service updates, check out their website.

Stores open for home deliveries or Click and Collect orders

B&Q

Stores aren’t open for browsing and purchasing. However, you can use the contact-free, next day Click and Collect service at your local store, where your product will be brought to you or your car in the allocated parking zone. The products available are limited to an essential range.

Home deliveries for small and large items are still running – you can place your order on www.diy.com. Deliveries are currently running on time, but if this changes then the delivery team will contact you by phone or email. Delivery costs between £5 – £30, depending on the size of your order.

The team will also give you a ‘Pre-Delivery call’ to ask if your household is in isolation. If not, then the delivery will go ahead. If you are, then any large items will be returned, and you will need to contact their Contact centre to rearrange delivery.

B&Q are sticking to the government’s social distancing guidelines by placing your delivery on your doorstep, knocking on your door and then stepping back to a safe distance whilst you collect your item. If you’d rather not open your door, the delivery driver will take a picture of the delivery outside your door as proof of delivery. You won’t need to sign anything either, to reduce contact.

Late returns are being accepted, as long as you meet the other terms of their returns policy. You can find FAQs on returns and refunds during this period here.

Stay up to date with any changes to these services on the B&Q website.

Wickes

Stores aren’t open for browsing and purchasing. Home deliveries are still running, but Wickes have said that demand is high, so stock might be limited and next day delivery isn’t available for most products and locations.

Contactless Click and Collect for essential products is also available at a limited capacity:

  • Orders can be placed from 6am to 3pm, Monday to Saturday – this may change during periods of very high demand.
  • You can collect orders from your local store – check their opening hours here.
  • Stores are closed on Sundays for collections.

When you pick up your order, a store colleague will meet you at the front entrance to give you your items, making sure to stick to the government’s 2metre social distancing guidelines. They’re also happy to help load your items into your car – you just need to stay 2metres away or go back to your car.

All upcoming Showroom deliveries and installations have been temporarily suspended. Wickes is contacting all affected customers and will reschedule orders as soon as possible.

Check the Wickes website for the latest service updates.

Toolstation

Stores aren’t open for browsing and purchasing. All stores have become ‘Essential Service Click and Collect Hubs’, so that you can order and collect products from your local store. You’ll only be able to order from a reduced range of essential products; these won’t need more than 1 person to lift them.

You can place an order for Click and Collect between 7am – 4pm, Monday to Saturday, or on Sundays between 9am – 4pm. You can use the service by:

  • Ordering your items on www.toolstation.com. Make sure to provide your mobile phone number so that you can get confirmation that your order is ready to collect.
  • Going to the store you’ve ordered your products to, only after you’ve got your text. Stores are open for Click and Collect from 8am – 5pm Monday to Saturday, and 9am – 4pm on Sundays.
  • Sticking to the 2metre social distancing guidelines whilst a store colleague shows you to the collection point at the entrance of the store.
  • Quoting your surname and the last 4 digits of your order number at the collection point.
  • Waiting to be called to step forward and then for the colleague to step back before picking up your items.

You won’t be able to go inside the store, so payments can’t be processed there.

Home and site deliveries are available, too. Contactless next day delivery is offered, however the Saturday and Pre-12 delivery options aren’t available.

Toolstation have extended their returns policy for orders placed after 23rd February, because you can’t visit a branch in person. For updates to Click and Collect or delivery services, go to the Toolstation website.

Screwfix

Stores aren’t open for browsing.

Screwfix is asking customers to use their same day and next day Click and Collect services for essential products only, to reduce unnecessary contact. Stores are open from 8am – 5pm Monday to Saturday, except on Wednesdays when they close at 4pm. On Sundays, opening hours are 9am – 4pm/1pm – 6pm in NI. You should check your local store’s opening hours before visiting, as some have been reduced or changed.

Using Click and Collect keeps you safe by:

  • Allowing you to browse safely on your own device.
  • Letting you check stock online so that you can reduce the number of unnecessary journeys you’re taking.
  • Giving you confirmation that your product is ready for you to pick up.
  • Reducing the amount of time you spend in store.

If you have an existing Click and Collect order that’s not essential, don’t go to pick it up. Simply fill in this form to get a refund.

Next day delivery can’t be guaranteed for some customers, due to a reduction in service from some of Screwfix’s delivery partners. Some product lines might be limited, and you won’t be able to order any personal protective equipment (PPE) because Screwfix is donating these products to frontline NHS staff.

If you place an order, make sure to provide your mobile phone number so that they can text you with updates on your order’s progress.

Visit the Screwfix website for updates on delivery and store openings.

Stores that are completely closed (except for essential services in some cases)

Selco Builders Warehouse

Selco has suspended trading for three weeks and will be closed until Monday 13th April at the earliest. This means that all stores are closed, and delivery and Click and Collect services are not running either.

If you have an outstanding delivery or click and collect order, a colleague should have already been in touch with you to arrange a refund. If you haven’t heard anything yet, send an email to [email protected] with your account number and they’ll help you out.

You should get your refund in approximately 3 to 5 working days after speaking with Selco.

To find out when their stores reopen, keep an eye out on the Selco website.

Travis Perkins

All Travis Perkins branches are closed for browsing, purchasing and Click and Collect pickups.

Online orders for home or site deliveries are not being taken either. For any orders that have already been paid for, your local Branch Manager will get in touch with you to rearrange delivery once stores are reopened. You can also email your local branch if you haven’t heard from them yet.

However, some branches are running site deliveries to support essential services, such as hospitals, supermarkets and transport infrastructure. If you’re working on a site for an essential service and want to order products, email your local branch.

Trade accounts can still be opened and managed online, but it may take longer than normal to process due to a reduced amount of staff available. You can manage your account and pay off invoices here.

Take a look at their FAQs and service updates here.

Jewson

Stores aren’t open for browsing or purchasing, and home delivery and Click and Collect services aren’t running either.

Site deliveries are available for essential services work. This includes emergency service facilities, prisons and food banks/homeless services – find a list of eligible services here.

If your work is essential and you need to order products, send an email to your local branch with:

  • Your account number.
  • Your contact details including email address and phone number.
  • Details of the products you need.
  • An explanation of why the work is essential.

Make sure to email the branch rather than call, so that your request can be processed efficiently. Once your email’s been reviewed, the branch will call you to confirm if your work meets the criteria.

Delivery drivers are sticking to the government’s social distancing guidelines by:

  • Delivering to kerbsides only.
  • Taking a photo of the delivered items to confirm delivery, so you don’t need to physically sign anything.
  • Using PPE equipment and increasing hygiene measures.
  • Using pallets or cranes for off-loading items that would normally need a two-person lift.

Keep up to date with any changes to Jewson’s operations on their website.

Builders’ merchants across the UK have united in ‘Trades Against the Virus’, to support people in need. They’re acting as drop-off points for tradespeople to donate items to foodbanks during the coronavirus crisis. Read more here.

If you, or a homeowner that you’re carrying work out for, show any symptoms of coronavirus, don’t start or continue any work, and make sure to follow the NHS self-isolation requirements.

For top tips on staying safe whilst working, head here. If you have any questions about working during this period, check out our FAQs here.

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